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AI to generate $30bn from personalised customer experiences in 2027

In 2027, companies will spend more than $30 billion on AI-related infrastructure, platforms, software, and services to support their ability to compete on highly personalised customer experiences, says IDC.

“Marketing leaders must remember that technology itself is not a differentiator but an enabler of differentiations. To stand out, they should focus on creating value-based narratives that build authentic connections with customers. They need to work closely with IT, data and digital teams to name a few, to establish the necessary AI-infused marketing infrastructure and tools to access accurate customer data profiles in real time and deploy faster, more targeted and effective campaigns,” says IDC’s Abhishek Kumarl

Some of the most urgent business and technology trends are:

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David Manners

David Manners

David Manners has more than forty-years experience writing about the electronics industry, its major trends and leading players. As well as writing business, components and research news, he is the author of the site's most popular blog, Mannerisms. This features series of posts such as Fables, Markets, Shenanigans, and Memory Lanes, across a wide range of topics.

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