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"We love the pools, the restaurant was amazing every night and great value. The only let down was that the rooms and in particular the bathrooms need u
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A family-friendly stay in Gold Coast awaits you at Turtle Beach Resort. Within a 30-minute stroll, you'll find Putt Putt Golf Mermaid Beach and Pacific Fair Shopping Centre. Highlights at this hotel include 4 outdoor swimming pools, 4 spa tubs, and a nearby private beach.
The café, Fresh and Tasty, serves local cuisine and is open for lunch. At the hotel's own lounge bar, you can stop for a drink. Enjoy the free water park, gym, kids' club, and outdoor tennis court. Other amenities include free WiFi in public areas, a sauna, and a kids' swimming pool. Cooked-to-order breakfast is available. There's also free self parking, along with the convenience of an airport shuttle.
Places within a 30-minute walk of this 4-star Mermaid Beach hotel include Kurrawa Beach and The Star Gold Coast.
Turtle Beach Resort ratings based on 416 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Turtle Beach Resort
Everyone (171)Couples (15)Family (198)
4 out of 5
We love the pools, the restaurant was amazing every night and great value. The only let down was that the rooms and in particular the bathrooms need updating/repair.
Posted by Emma on 5 Nov. 2023
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Comment from Hotel Management
6 Nov. 2023
by Turtle Beach Resort
Hi Emma, Thanks for your review, we are glad to read that you enjoyed the pool areas and restaurant. We will follow up on your comments regarding the apartment. We hope to see you again
4 out of 5
Was very good place for kids
Posted by Jessie on 12 Oct. 2023
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Comment from Hotel Management
16 Oct. 2023
by Turtle Beach Resort
Hi Jessie,Thank you for your review. We are pleased to hear you enjoyed your stay at Turtle Beach Resort and found us to be family-friendly.We hope to welcome you again soon.Kind regards,Turtle Beach Resort
2 out of 5
Very disappointed in our stay. Very old and overpriced for what it is. The beds were very old and uncomfortable. The pull-out trundle kept collapsing underneath us, there were cockroaches scattering whenever the lights were turned on, floors dirty, bathroom mouldy. The grounds need revamping. We won’t be returning.
Posted by Andrew on 8 Oct. 2023
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Comment from Hotel Management
9 Oct. 2023
by Turtle Beach Resort
Hi Andrew,We're disappointed to hear that your stay wasn't up to standards. If you would like to discuss further please don't hesitate to reach out directly.Kind regards,Turtle Beach Resort
4 out of 5
Loved the back to back rooms,very spacious rooms .Washing machine and dryers in the bathroom very convenient . Easy access to pools and dining area.
Only let down was one fan and light not working in the lounge area-broken door handle on main bedroom .No lift to top floors to side carry of luggage.
Over-all kids had fun.
Posted by Jennifer on 27 Sep. 2023
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Comment from Hotel Management
27 Sep. 2023
by Turtle Beach Resort
Hi Jennifer,Thank you for taking the time to review your stay, we're happy to hear you loved our units and the facilities.We have noted your feedback with our team.Kind regards,Turtle Beach Resort
1 out of 5
Gave this place another chance but it was a similiar experience last time. The apartment had ants all in the kitchen... cockroaches in the bathroom... pillows all had staines on them. Pool facilities where good
Posted by Elisa on 26 Sep. 2023
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Comment from Hotel Management
27 Sep. 2023
by Turtle Beach Resort
Hi Elisa,Thank you for taking the time to review your stay, we're disappointed to hear things were not up to standards.We have noted this with our team.Kind regards,Turtle Beach Resort
3 out of 5
Quite expensive for quality of accommodation. Although nice stay for family get together and kids had fun.
Posted by Marcella on 18 Sep. 2023
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Comment from Hotel Management
18 Sep. 2023
by Turtle Beach Resort
Hi Marcella,Thank you for staying at Turtle Beach Resort! We're glad yourself and the kids had fun during your time here.We hope to see you again in the future.
5 out of 5
Unfortunately there are no lifts. My fault, I should have checked.
Posted by Jurek on 24 Aug. 2023
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Comment from Hotel Management
25 Aug. 2023
by Turtle Beach Resort
Hi Jurek,Thank you for taking the time to review your stay! We're glad you enjoyed your time here.We hope to see you again next time.Kind regards,Turtle Beach Resort
4 out of 5
Was a lovely stay although the mattresses in the rooms were very old and uncomfortable.
Posted by Troy on 19 Aug. 2023
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Comment from Hotel Management
21 Aug. 2023
by Turtle Beach Resort
Hi Troy,Thank you for taking the time to review your stay at Turtle Beach Resort - we're glad you had a lovely stay!We have noted your feedback.We hope to see you again soon!Kind regards,Turtle Beach Resort
3 out of 5
Stayed here with my mum and 2 kids 4 & 7.
The kids had a ball which was the main thing and that’s all we could ever ask for, but there was some things that really didn’t come easy at the resort. There is no information about where to put your rubbish that you have to remove or else you’ll get charged. The rooms are dated but comfortable enough to be okay and get you through your stay. The problem we thought there is no supervision around the pools being that we had two young children in a pool and there was a big family with all different aged members running around with the ball very dangerously around children and no one was there to supervise the situation even though there was a sign saying you cannot have ball sports in this pool. It’s not fair when there’s no consideration about other people in the pool same with some of the other children pools there was about 12 kids in the spa all splashing while my littlest was trying to have a swim in the spa as the pools with way too cold for him. Staff were nice enough at the reception and the kids did kids club one night and the girls were great and lovely. I can’t imagine how busy this place would be during summer/school holidays!
Posted by Courtney on 13 Aug. 2023
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Comment from Hotel Management
14 Aug. 2023
by Turtle Beach Resort
Hi Courtney,Thank you for taking the time to leave us your review. We're glad your kids had a great time here! We appreciate you letting us know some of the downfalls to your stay, our team will take note of this and make changes where possible.We hope to see you again in the future.Kind regards,Turtle Beach Resort
5 out of 5
Lovely restful rooms. Little confusing to get to parking areas at first
Posted by Martin on 5 Aug. 2023
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Comment from Hotel Management
7 Aug. 2023
by Turtle Beach Resort
Hi Martin,Thank you for your feedback! We're glad you had a relaxing time staying with us here at Turtle Beach Resort.We have taken on your feedback.Kind regards,Turtle Beach Resort
A private beach is featured. Turtle Beach Resort offers its guests a complimentary water park, 4 outdoor swimming pools, and 4 spa tubs along with an outdoor tennis court and a waterslide. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A children's pool, a fitness center, and a sauna are also featured at the family-friendly Turtle Beach Resort. An airport shuttle (available on request) and a theme park shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis. This 4-star Gold Coast hotel is smoke free.
141 guestrooms or units
3 levels
Deli
Kid's club (surcharge)
Supervised childcare (surcharge)
Childcare (surcharge)
Poolside lounge chairs
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Storage area for luggage
Front-desk safe
Tour and ticket information
Game room or arcade
Convenience store
Terrace
Garden
BBQ grill(s)
Outdoor picnic space
ATM
No smoking on site
Bar or lounge
Coffee shop
Dining venue
Family Friendly Amenities
Family property
Free water park access
Number of outdoor pools - 4
Children's pool
Waterslide
Separate living room
Free WiFi
Outdoor tennis courts - 1
Kitchen
Grocery/convenience store
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Arcade/game room
Playground on site
Miniature golf on site
Separate dining area
Washer/dryer
Refrigerator
Microwave
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Parking (limited spaces)
Transport
Train station: Varsity Lakes Station (9.3 km / 5.8 mi)
Property shuttles: Airport shuttle, area shuttle, theme park shuttle, and shopping center shuttle
Parking: Free self parking
Room Amenities
Turtle Beach Resort offers 141 accommodations with washers/dryers and safes. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Accommodations at this 4-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
In-room kitchen
Washer and dryer
Private balcony or patio
Dining room
Flat-screen television
Cable channels
Refrigerator
Microwave
Oven
Stove
Dishwasher
Kitchenware
Shower and tub combination
Cribs (surcharge)
Housekeeping (daily)
Childcare in room (surcharge)
Hair dryer
Safe
Telephone
Iron and ironing board
Climate control (air conditioning)
Ceiling fan
Unique furnishings
Unique decor
Food & Drink
Guests can enjoy cooked-to-order breakfast for a fee.
Fresh and Tasty - This café specializes in local cuisine and serves lunch only.
Deck Resturant and Bar - This poolside restaurant specializes in pizza and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open during the following times:
Sunday - Thursday: 7 AM - 7 PM
Friday - Saturday: 7 AM - 9 PM
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.
Turtle Beach Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. This property's front desk is open during the following times:
Sunday - Thursday: 7 AM - 7 PM
Friday - Saturday: 7 AM - 9 PM
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for AUD 45 per night.
Cribs (infant beds) are available for AUD 10.0 per night.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted.
For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place.
No lifts
Parking height restrictions apply
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards not accepted
Staffed front desk
Smoke detector
Property uses a professional cleaning service
Property is cleaned with disinfectant
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
No gap period between guests' stays
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property does not follow sanitisation practices of any association
Restricted number of spaces per unit
Number of spaces per unit - 1
Fees
Guests will be asked to pay the following charges at the property:
Deposit: AUD 200 per accommodation, per stay
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for cooked-to-order breakfast: approximately AUD 8–15 per person
Airport shuttle fee: AUD 50 per person (one way)
Housekeeping is available for an additional fee
Crib (infant bed) fee: AUD 10.0 per night
Rollaway bed fee: AUD 45 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Resort Turtle Beach
Turtle Beach Resort
Turtle Resort
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Hotel Mermaid Beach
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
Turtle Beach Resort Mermaid Beach
Turtle Beach Mermaid Beach
Turtle Beach Resort Hotel
Turtle Beach Resort Mermaid Beach
Turtle Beach Resort Hotel Mermaid Beach
You should know
Guests may experience noise disturbance due to nearby construction work.
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Frequently Asked Questions
Turtle Beach Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.
Turtle Beach Resort uses enhanced cleaning measures, and ensures social distancing. A professional cleaning service is used.
Yep, Turtle Beach Resort has a free self car park. Onsite parking is limited (max 1 space per unit).
Yep, Turtle Beach Resort is a short 11-minute walk from Nobby Beach.
No, there is no spa at this property. Soak Bathhouse is a short 13-minute walk away.
Yep, and guests recommend it! Turtle Beach Resort has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger.
Yep, this property has a waterslide!
Garden-view dining and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Turtle Beach Resort.
You bet! With amenities like a kids' club and a children's pool, as well as childcare services and cots/infant beds in the guestrooms, it's no surprise Turtle Beach Resort is a hit with families.
You bet, cooked-to-order breakfast is offered at Turtle Beach Resort.
No, but there's an airport shuttle that runs from 5:30 AM - 9:00 PM on request for a fee.
Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone?
Check-in begins at 3:00 PM. Check-out time is 10 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
