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JW Marriott Gold Coast Resort & Spa

5-star property
158 Ferny Avenue, Surfers Paradise, QLD 1800 796 370
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4.5 out of 5
Wonderful!
See all 369 wotif Reviews

"The beds are the most uncomfortable beds I’ve ever slept on. I had a sore back during my whole stay. I thought the dinner Buffett wasn’t very good a ... " More

By a verified traveller on Tue 26 Sep 2023

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Hotel Description

A luxury stay in the heart of Gold Coast awaits you at JW Marriott Gold Coast Resort & Spa. You'll be 0.5 km (0.3 mi) from Surfers Paradise Beach and 1.2 km (0.7 mi) from Cavill Avenue. Highlights at this beach hotel include 3 restaurants, 2 outdoor swimming pools, and a full-service spa.

A day of pampering at Spa by JW can include deep-tissue massages, hot stone massages, detox wraps, and body wraps along with access to the sauna. The restaurant, Citrique, serves international cuisine and is open for breakfast, lunch, and dinner. Pool Pavillion is the hotel's own bar, serving drinks along with lunch and light fare. Enjoy access to 2 spa tubs and 2 outdoor tennis courts along with a marina and a gym. 1445 square feet (134 square meters) of event facilities include 11 meeting rooms and a conference center, and other business amenities include a business center. Other amenities include free WiFi in public areas, a lazy river, and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

Attractions within a 20-minute drive of this 5-star Surfers Paradise hotel include The Star Gold Coast and Warner Bros. Movie World.

Taking inspiration from its Gold Coast surroundings, Marriott Surfers Paradise Resort & Spa is a strikingly beautiful hotel on the banks of the Nerang River, just a short walk from the beach. Its star attraction is the vast, luxurious water complex, with a palm-fringed beach and a heated saltwater lagoon teeming with tropical fish, waterfalls and caves.  

Inside the hotel, tropical plants, natural timbers and light-filled spaces lull you into a blissfully elegant welcome. The resort has six dining rooms – the most famous is its lunchtime seafood buffet with live cooking demonstrations. Spend an evening at Misono Japanese Steakhouse where teppanyaki chefs show off their skills and send the flames high, right at your table.  

Enjoy the beach, city or mountain views from your spacious minimalist room’s floor-to-ceiling windows or decked out balcony. And save big when you book with Wotif, thanks to awesome year-round deals.  

Room, 1 King Bed, Balcony, Mountain View

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$418* Per night/room 14 Dec. - 15 Dec.

Room, 1 King Bed, Balcony, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, Balcony, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 Bedroom, Ocean View, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Balcony, Ocean View (Corner)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Balcony, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

JW Marriott Gold Coast Resort & Spa ratings based on 369 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for JW Marriott Gold Coast Resort & Spa

Everyone (238) Couples (40) Business (1) Family (70)
4 out of 5
The beds are the most uncomfortable beds I’ve ever slept on. I had a sore back during my whole stay. I thought the dinner Buffett wasn’t very good at all. Not much variety and the quality of food was average. Same as the breakfast Buffett. Hence why we only ate there one for dinner and twice for breakfast.

Posted by on 26 Sep. 2023

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5 out of 5
Best resort on the Gold Coast. The staff are all so friendly. Our room was spotless and the beds very comfortable. The salt water lagoon is the main reason why we come back to this resort again and again. The tram is walking distance if you want to go to Broadbeach or Pacific Fair. Wonderful holiday destination for families.

Posted by on 25 Sep. 2023

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5 out of 5
It's a great hotel. The pool area is amazing

Posted by on 22 Sep. 2023

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5 out of 5
Worth every cent. Gorgeous resort. Brilliant service. Only regret is that we didn’t stay longer. Took advantage of the on-site dining which was great. Misano, was visually underwhelming, but food was fantastic. Buffet had everything and more. Poolside bar had a fantastic relaxed feel and comprehensive drinks list. Only criticism is the saltwater pool. It’s a brilliant add on, but execution is sub-par. The “reef” is overrun with algae. Nothing that a professional aquarist couldn’t keep under control. So some greater attention and investment could turn this sad microcosm into a real showstopper.

Posted by on 20 Sep. 2023

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5 out of 5
I liked the location and sense of space and design and friendly obliging staff Would like more lighting in the underground parking area for loading and unloading bags

Posted by on 28 Aug. 2023

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5 out of 5
Service was fantastic

Posted by on 27 Aug. 2023

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5 out of 5
It is just a beautiful resort with excellent dining options. the stand out for us was the staff. Every staff member was so friendly, obliging and good at their particular job.

Posted by on 21 Aug. 2023

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5 out of 5
Amazing Pool facility's and great staff

Posted by on 21 Aug. 2023

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5 out of 5

Posted by on 9 Aug. 2023

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5 out of 5
It’s always a pleasant experience staying at the Marriott Gold Coast, modern, clean, great restaurants and facilities and the best pool/lagoon anywhere, we’re you can swim with tropical fish

Posted by on 16 Jul. 2023

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About the JW Marriott Gold Coast Resort & Spa

Location 158 Ferny Avenue, Surfers Paradise, QLD 4217

Property Features

JW Marriott Gold Coast Resort & Spa offers its guests a full-service spa, a marina, 2 outdoor swimming pools, and 2 spa tubs. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and 11 meeting rooms are available. Event space at this hotel measures 1445 square feet (134 square meters) and includes a conference center. A fitness center, spa services, and a terrace are also featured at the luxury JW Marriott Gold Coast Resort & Spa. For a fee, parking is available. A complete renovation of JW Marriott Gold Coast Resort & Spa was completed in December 2020. Smoking is allowed in designated areas at this 5-star Gold Coast hotel.

  • 223 guestrooms or units
  • 28 levels
  • 3 dining venues
  • 2 bars or lounges
  • 1445 sq ft of conference space
  • 134 sq m of conference space
  • Built in 1992
  • Supervised kid's activities
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Lockers available
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Lazy river
  • Waterslide
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 2
  • Laundry facilities
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Metro station: Cypress Avenue Station (0.7 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

JW Marriott Gold Coast Resort & Spa offers 223 accommodations with minibars and safes. Rooms open to balconies. 42-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Citrique - Overlooking the pool and garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required.

Misono - Overlooking the garden, this restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open select days.

Chapter & Verse - Overlooking the pool and garden, this family restaurant specializes in local cuisine and serves lunch and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Pool Pavillion - This poolside bar serves lunch and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Whisky Bar - This bar specializes in Japanese cuisine. Open select days.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 16
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 75.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, JCB International, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 13
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 49.50 for adults and AUD 30 for children
  • Covered self parking fee: AUD 24 per day (in/out privileges)
  • Covered valet parking fee: AUD 45 per day (in/out privileges)
  • Nearby parking fee: AUD 5 per day (3281 ft away)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 75.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marriott Resort Surfers Paradise
  • Surfers Paradise Marriott
  • Surfers Paradise Marriott Resort
  • Marriott Surfers Paradise Hotel
  • Surfers Paradise Marriott Hotel Surfers Paradise
  • Surfers Paradise Marriott Resort & Spa Gold Coast
  • Surfers Paradise Marriott Resort And Spa
  • Surfers Paradise Marriott Resort Hotel

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.